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There's something on my desk that might change everything or might be nothing — nobody can tell me which — and the whole room is telling me to wait.

By , Editor · · What’s Next

01Position

“There's something on my desk that might change everything or might be nothing — nobody can tell me which — and the whole room is telling me to wait.”

The feelingExposure — wrong in public if you move, late if you wait.

There's something on my desk that might change everything or might be nothing, nobody can tell me which, and the whole room is telling me to wait. A leadership Playbook film: where you stand, the Play to choose, the tools in sequence, and the leaders who made the same call. Captions available.
Transcript — read it in full

In twenty fourteen, Abigail Johnson put Fidelity into Bitcoin mining.

Not a memo about Bitcoin. Not a working group. A mining operation.

Running.

Inside one of the largest asset managers in the world — at a point when most of finance wouldn't say the word out loud.

The thinking was simple. Start now. Don't wait for it to make sense. Build something small, watch what it does, learn what works.

Traditional finance pushed back. In Johnson's own words, the noise was immature, but very loud.

She built anyway.

And Fidelity was first — first to institutional custody, first to a crypto trust charter, first to Ethereum custody, first to a spot Bitcoin ETF.

That's not luck. That's a method. And it has a name.

Effectuation.

So let's go and look at it.

So, the situation Johnson was actually in. A technology that might matter enormously, or might amount to nothing. No way to tell from the outside. No precedent to copy. And a roomful of people, loudly, telling her to wait.

The feeling is exposure. Move, and you might be wrong in public. Wait, and you might be late.

That's the choice — and it is a choice, not a forced move, because there were other Plays on the table. She could have waited for consensus. She could have partnered — kept Fidelity's name at arm's length. She could have hedged: a public statement, a watching brief, nothing built.

Johnson chose a different Play. And it has a name. The behavioural model behind it is Effectuation — framed by the economist Saras Sarasvathy, who studied how expert entrepreneurs actually decide when the future genuinely can't be predicted. They don't start with a goal and work backwards. They start with what they already have, take a step small enough that being wrong is survivable, and let what comes back shape where they go next. Affordable loss, not expected return. Johnson's mining operation was exactly that — a small, survivable bet that turned uncertainty into evidence.

That's the Play. Pick the wrong one here, and the cost isn't a bad quarter. It's three years of learning you never did, while someone else did.

The Play has a shape you can run. That's the Plan — and the Plan has a tool.

Lean Startup.

Eric Ries wrote it down in twenty eleven — a way of building products when you don't yet know whether you're right.

It exists for exactly the situation Johnson was in. Uncertainty you can't plan your way out of. New market, new product, new customer — where your early assumptions are almost certainly wrong, and the standard tools, the roadmap, the business case, the five-year plan, are confident about things nobody actually knows yet.

Here's the move that makes it different. It replaces planning with learning. You stop treating an initiative as a project to deliver, and start treating it as an experiment to run.

It runs in a loop. Three steps.

Build.

Make the smallest version that tests the real question — the Minimum Viable Product. Not the cheap version of the finished thing. The smallest thing that produces an answer. For Johnson, a working mining operation was the build.

Measure.

Put it in front of the actual world and watch what the world does. Real signal, not opinion in a meeting.

Learn.

Read what came back, and make one explicit decision — persevere or pivot. Keep going on this path, or change it. Out loud, on the record, so the decision is a decision and not a drift.

Then round again. Build, measure, learn. Each loop cheaper than being wrong slowly.

So what do you get from running it?

Not certainty — you don't get certainty. You get a quarter that taught you something. A direction you can defend with evidence instead of conviction. And the waste you didn't incur, because you found out small instead of finding out large.

One warning.

The vocabulary is easy to borrow and the discipline is hard to keep. MVP, pivot, validated learning — say the words, skip the work, and you're running theatre.

The test is simple. If your experiments always confirm what you were going to build anyway, you're not learning. You're shipping with better branding.

So here's Your Next Move.

Look at the last three months. One honest question: what have you actually learned that changed your plan? If the answer is nothing — you weren't running experiments. You were just shipping.

Pick one initiative. Find the smallest real version of it. Put it in front of the world this quarter, and let what comes back decide what happens next.

That's one Playbook. There are forty.

What's Next? Forty Playbooks for a Position you recognise, a choice of Plays, and a Plan with the tools you'll need to deliver. Every Playbook walks through Precedents from leaders who made it work for them. Find your Play and Your Next Move.

What's Next? — The Leader's Playbook.

What’s inside All 40 Playbooks
  1. Position

    The situation in a sentence, and the feeling underneath it. Free to read.

  2. A choice of two Plays

    Two behavioural Plays. Each positions you differently for the next conversation. You choose.

  3. A Plan of tools

    Tools from the Toolbox, in order, each ending in Your Next Move — one concrete instruction.

  4. Precedents

    Leaders who stood here. We show whose play worked, half-worked, and shouldn’t have been attempted.

“The list was never the hard part. Standing behind the cut, in the next three conversations, is.”

The close

Sources & further reading 3 Positions, 4 Plays, 3 Plans, and 2 Precedents.

Your Next Move

Questions, answered

How does a Playbook work?

A Playbook names your Position, hands you two Plays to choose between, then turns your choice into a Plan — a sequence of tools, each ending with a single concrete move. It closes on Your Next Move: the one thing to do before the day ends.

How long is a Playbook?

About twelve minutes. Short enough to watch in the gap before the meeting it’s made for.

What’s the difference between this and asking AI?

A chatbot gives you an answer. A Playbook gives you a Position, a chosen Play, a Plan, and Precedent — the structure of a decision, not a paragraph of advice. You open the situation you’re in rather than describing it from scratch.

Do I need to watch them in order?

No. Each Playbook stands alone. You open the one that matches the situation in front of you — there’s no sequence to follow and nothing to complete first.

What is Your Next Move?

The single concrete move you leave with — a question to take back into the room and answer there. Every tool in a Plan ends with one. It’s the answer to the question the brand name asks.

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