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RICE Scoring

TTool · RICE Scoring

By , Editor · · What’s Next

Three features are fighting for the next slot. Everyone has an opinion. Nobody's showing their working.

RICE is Intercom's prioritisation framework. You score each initiative on Reach, Impact, Confidence, and Effort, then calculate (Reach x Impact x Confidence) / Effort. The result is a comparable score that replaces gut feel with explicit estimation.

Four lettered inputs - 01 R reach, 02 I impact, 03 C confidence, and 04 E effort - laid out as the formula Reach x Impact x Confidence / Effort, captioned 'four inputs, one number, every roadmap call.'
Method visual — RICE Scoring
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