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What, So What, Now What?

TTool · What, So What, Now What?

By , Editor · · What’s Next

Something went wrong last sprint. The team jumped straight to actions. Two weeks later the same thing happened again.

What, So What, Now What? is a sense-making technique that moves through three questions in order. What happened? (facts and observations). So What? (why does it matter — the implications). Now What? (what actions follow). The structure prevents jumping to conclusions by requiring explicit progression from observation through interpretation to action.

Three labelled columns - What?, So What? and Now What? - each holding three stacked example items: facts such as "prod outage 14 Mar", implications, and actions such as "halve next-quarter scope".
Method visual — What, So What, Now What?
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“Someone senior is going to try to hijack the next meeting.”

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