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What's Next? The Leader’s Playbook
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03Plan · the toolkit, step by step

The situation“I've been asked to give someone difficult feedback and I've been putting it off.”

The tools that work this situation, in sequence — each opens in full in the Toolbox.

Tool 01 — Kano ModelIn sequence
Tool 02 — COM-B ModelIn sequence
Tool 03 — Performance ManagementIn sequence

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