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What's Next? The Leader’s Playbook
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02Play · the two stances

The situation“The dashboard says we're fine but I don't believe it.”

This is a choice between two stances. Work out whether the dashboard is lying by showing you the wrong things or by averaging away the right ones, then make the matching Play.

Play A

Turn the dashboard off

the dashboard is wrong in a way you can measure.

Play B

Trace one path to its end

the dashboard is wrong in a way you can only feel.

Each positions you differently for the next conversation. You choose.

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