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What's Next? The Leader’s Playbook
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02Play · the two stances

The situation“The deadline moved and nobody told my team.”

This is a choice between two stances. Work out whether you need to defuse the team's anger or make the new deadline impossible to ignore, then make the matching Play.

Play A

Take the blame first

the team is angry.

Play B

Put it where they can't miss it

the team is prone to ignoring announcements.

Each positions you differently for the next conversation. You choose.

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