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What's Next? The Leader’s Playbook
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02Play · the two stances

The situation“I need to explain why we missed the target.”

This is a choice between two stances. Work out whether the team missed the target or the target missed the world, then make the matching Play.

Play A

Take the hit first

the team missed.

Play B

Reframe the target

the target missed the world.

Each positions you differently for the next conversation. You choose.

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