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02Play · the two stances

The situation“I've been asked to launch something and I don't know what users actually need.”

This is a choice between two stances. Work out whether you need to test that anyone wants the thing at all, or that they'd actually pay for it, then make the matching Play.

Play A

Fake the door

you don't know if anyone wants the thing at all.

Play B

Ask for the prepayment

you know they want it

Each positions you differently for the next conversation. You choose.