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What's Next? The Leader’s Playbook
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02Play · the two stances

The situation“The retrospective keeps producing the same three actions and nothing changes.”

This is a choice between two stances. Work out whether the team is venting out of habit or doesn't actually have the authority to change what they're complaining about, then make the matching Play.

Play A

Ban fixing for twenty minutes

the team is venting out of habit.

Play B

Escalate it yourself this afternoon

the team lacks the authority.

Each positions you differently for the next conversation. You choose.

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