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04Precedent · how it went for them

The situation“I need a decision today and the team can't agree.”

Leaders who made the same call — what each did, and how it went.

WorkedHalf-worked

Worked · James Burke, Johnson & Johnson, 1982

Seven people in Chicago died after taking Tylenol capsules that had been laced with cyanide.

Half-worked · Rosalind Brewer, Starbucks, April–May 2018

On 12 April 2018, two Black men — Rashon Nelson and Donte Robinson — were arrested at a Starbucks in Philadelphia for waiting to meet a business associate without having ordered.

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