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04Precedent · how it went for them
The situation“Two of my people are in open conflict and I've been pulled in.”
Leaders who made the same call — what each did, and how it went.
Worked
Worked · Kim Scott, Google, 2010
While managing a team at Google in 2010, Kim Scott — later the author of Radical Candor — found herself pulled into a conflict between two high-performing direct reports, pseudonymised in the book as Sarah and Jim.
Worked · Satya Nadella, Microsoft, 2014 onwards
When Nadella took over as CEO, Microsoft had a stack-ranking performance system that forced every team to identify its lowest-performing members for removal every cycle.
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