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04Precedent · how it went for them

The situation“I've just been told the strategy has changed and I have to reset everything by Friday.”

Leaders who made the same call — what each did, and how it went.

WorkedHalf-worked

Worked · Julie Sweet, Accenture Cloud First, September 2020

Julie Sweet became Accenture's CEO on 1 September 2019.

Worked · Andy Grove, Intel, 1985

Intel was haemorrhaging money as Japanese competitors undercut their core business in memory chips — the business Intel had been built on.

Worked · The founders, PiX'n'PaLs, 2012

The team had built an ambitious software platform to sell custom photo books direct to consumers, and the market had turned against them before they'd finished shipping.

Worked · Howard Schultz, Starbucks, 2008

When Schultz returned as CEO in January 2008, the company had expanded from a thousand stores to sixteen thousand in roughly a decade and the experience inside each store had drifted from what made Starbucks Starbucks.

Half-worked · Ginni Rometty, IBM, 2012–2020

Rometty became CEO of IBM in January 2012 with the company in structural decline — the legacy hardware and services businesses were shrinking as the market shifted to cloud and open-source software, and each quarter's earnings call required a new explanation for why revenue had fallen again.