The team has spent three weeks analysing a problem that keeps shifting. Every time they think they've nailed it, something changes. More data isn't helping, but nobody has suggested trying a different approach entirely.
Cynefin is Dave Snowden's sense-making framework. You categorise situations into five domains — Clear (best practice), Complicated (expert analysis), Complex (probe-sense-respond), Chaotic (act first), and Confusion (unclear which domain) — then match your approach to the domain rather than forcing every problem through the same method.
“I've just been told the strategy has changed and I have to reset everything by Friday.”
One Playbook for the situation in front of you, the full Library for the year ahead, or five seats for the team you lead. Every one at the Founders' rate.
