Conflict Resolution

Two people disagree in the meeting. Neither says so directly. The real argument happens in DMs, or worse, in the work itself — passive misalignment that drags on for weeks.

Conflict resolution is a set of techniques — collaborative problem-solving, mediation, negotiation — for addressing disagreements constructively while preserving relationships. You distinguish between positions (what people say they want) and interests (the underlying needs driving those positions), then work the interests.